We want every Phone World order to reach you safely, securely and with clear updates along the way. The delivery services, estimated times and charges available for your order will be shown at checkout before you pay.
Delivery options and charges
Delivery availability depends on the products in your basket, the delivery address and the service options available at the time of ordering. Any delivery charge will be displayed separately at checkout and included in your order total before payment is confirmed.
We only deliver to addresses accepted by our checkout. Some postcodes, remote locations, islands or destinations outside mainland Great Britain may have restricted services, longer delivery estimates or additional charges. If we cannot deliver to your address, we will let you know and will not complete the order.
Order processing and dispatch
After you place an order, we will send an order acknowledgement to the contact details you provided. This confirms that we have received your order; it does not always mean that the order has been accepted. Acceptance takes place when we send a dispatch confirmation or otherwise confirm that the goods are ready for collection or delivery.
We aim to prepare in-stock items promptly. Orders placed outside normal working hours, at weekends or on public holidays will normally be processed on the next working day. Dispatch may take longer during peak periods, security checks, adverse weather, courier disruption or where an item requires additional testing or preparation.
Estimated delivery times
Delivery dates and times are estimates unless we expressly agree a guaranteed date with you. We will deliver without undue delay and, unless a different period has been agreed, no later than 30 days after the contract is made. If an item is delayed or unavailable, we will contact you with an update and explain the options available, including cancellation where applicable.
Tracking your order
Where tracking is available, the dispatch confirmation will include a tracking link or reference. Tracking information can sometimes take a short time to become active after the parcel has been collected. Please use the courier's latest delivery instructions and keep your contact details up to date.
Delivery address and missed deliveries
Please check the delivery address carefully before placing your order. Contact us immediately if you notice an error. We may not be able to change an address after an order has entered processing or has been dispatched, particularly where payment-security checks have been completed against the original address.
If nobody is available to receive the parcel, the courier may leave instructions, attempt redelivery, deliver to an approved safe place or collection point, or return the parcel to us. Any option used will depend on the courier service and the instructions available for that shipment.
Damaged, incomplete or incorrect deliveries
Please inspect your parcel as soon as reasonably possible. If the parcel appears damaged, an item is missing, or you receive the wrong product, contact Phone World promptly through our Contact Us page or by telephone on 01582 671721. Keep the packaging and, where possible, provide photographs of the parcel, shipping label and affected item so we can investigate quickly.
Risk and ownership
The goods remain at Phone World's risk until they are delivered into your physical possession, or the possession of a person you identified to receive them. A different rule may apply if you independently appoint a carrier that Phone World did not offer as a delivery option. Ownership of the goods passes to you once we have received payment in full and delivery has taken place.