SUPPORT | PROTECTION | PEACE OF MIND

Warranty & Guarantee

Buy with confidence. Eligible Phone World-branded accessories are protected by our free 24-month Product Guarantee against manufacturing defects, subject to the terms below.

Your legal rights are protected: This guarantee is in addition to your statutory rights and does not affect them. You may still have rights if a product is faulty even after this guarantee has ended.

 

At a glance

Cover period	24 months from the date you receive the product
Products	Eligible new Phone World-branded accessories carrying the 2-Year Warranty/Guarantee statement
What it covers	Manufacturing defects arising during normal, intended use
Territory	Products supplied in the United Kingdom through a participating Phone World store or approved channel
Cost	No charge
Registration	Recommended but not required
Claims	Proof of purchase or other reasonable evidence will be required

 

1. About the Phone World Product Guarantee

The Phone World Product Guarantee is a free promise from Phone World Ltd to repair, replace, refund or otherwise resolve an eligible product that does not meet the specifications in these terms or in associated advertising. It is sometimes described as a 'warranty' on packaging, receipts, product pages or in-store materials.

The guarantee takes effect when you receive the product. It is separate from any paid extended warranty, insurance or accidental-damage plan.

2. Which products are eligible?

This guarantee applies only where all of the following are true:

•    the item is a new, genuine Phone World-branded product;

•    the 2-Year Warranty/Guarantee statement was shown on the packaging, product page, receipt or in-store display when it was supplied;

•    it was bought from a participating Phone World store, Phone World's approved online channel or another channel expressly approved by Phone World; and

•    it has been used and cared for in accordance with its instructions and intended purpose.

Eligible items may include selected charging cables, mains or car chargers, power banks, adapters, audio products and other Phone World-branded accessories. This list is illustrative: the Warranty/Guarantee statement attached to the specific product at the time of purchase confirms eligibility.

Products governed by separate terms

•    Third-party branded products may carry a separate manufacturer's guarantee.

•    Phones, tablets, laptops, refurbished devices and other higher-value devices are covered only where their receipt, product page or written sales terms expressly state a Phone World guarantee period.

•    Repair services and parts fitted during a repair are governed by Phone World's Repair Policy and the terms shown on the repair receipt or job sheet.

3. How long does the guarantee last?

The guarantee lasts for 24 months from the date you take possession of the product. For an in-store purchase, this will normally be the purchase or collection date. For an online order, it will normally be the delivery or collection date.

Registering later does not change the start date or extend the guarantee. If a product is replaced under this guarantee, the replacement is covered for the remaining balance of the original guarantee period, unless the law or written replacement terms give you a longer period.

Territorial scope: United Kingdom.

4. What does the guarantee cover?

Subject to inspection, the guarantee covers faults caused by defects in materials or workmanship during normal use, including:

•    a product failing to operate in the way it was advertised or designed to operate;

•    an internal electrical or electronic fault not caused by accidental damage, misuse or an external event;

•    a defect in materials, assembly or workmanship; or

•    the product not meeting a specification stated in the guarantee or associated advertising.

A change in appearance or performance caused by normal ageing is not, by itself, a manufacturing defect. For products containing rechargeable batteries, gradual reduction in battery capacity through normal use is not covered, but an abnormal failure caused by a manufacturing defect may be covered.

5. What is not covered?

The guarantee does not cover a problem to the extent that it was caused by:

•    accidental damage, impact, crushing, bending, cutting, fire, excessive heat, liquid or moisture;

•    misuse, neglect, abuse, incorrect storage, improper installation or use outside the product's stated purpose or instructions;

•    use with an incompatible, unsafe or non-compliant device, power source, cable or adapter;

•    unauthorised repair, modification, disassembly, tampering, or removal or alteration of a serial or batch number;

•    normal wear and tear, cosmetic marks that do not affect function, or expected deterioration of consumable parts;

•    loss, theft, deliberate damage or damage caused by a third party; or

•    events outside Phone World's reasonable control, including power surges or environmental conditions outside the product specification.

These exclusions do not remove any statutory right you may have where the goods were faulty, not as described or otherwise failed to meet legal standards when supplied.

6. How to make a claim

To make a claim under the Phone World Product Guarantee:

1.   Stop using the product immediately if it appears unsafe, overheats, swells, sparks, smells unusual or is physically damaged.

2.   Bring the product to a participating Phone World store or contact us at admin@phoneworld.co or 01582 671 721.

3.   Provide proof of purchase, your contact details, the product name or model, and a clear description of the fault.

4.   Allow us a reasonable opportunity to inspect, test and, where appropriate, troubleshoot the product.

5.   If a postal return is agreed, follow the instructions we provide. Do not post a product - especially a battery product - until Phone World has confirmed the safe return method.

Registration is not a claim: Registering your product helps us find your details quickly, but you must contact us separately if a fault develops. You do not have to register before making a claim.

 

7. What will Phone World do?

If we confirm that an eligible product has a defect covered by this guarantee, Phone World will, as appropriate under the guarantee, repair it, replace it with the same or an equivalent product, refund the relevant price, or provide another suitable resolution. We will not charge for an accepted guarantee remedy.

Where a particular remedy is impossible or disproportionate, we may offer a reasonable alternative. Any separate remedy you are entitled to under consumer law remains available and takes priority where applicable.

We aim to complete an accepted remedy within a reasonable time and without significant inconvenience, taking account of the product, the fault and parts or stock availability.

8. Proof of purchase and inspection

We may ask for reasonable evidence that the product was supplied through Phone World or an approved channel and that it is within the guarantee period. This may be a receipt, order confirmation, bank statement, gift receipt or other reliable evidence.

A registration reference, packaging, serial number or product photograph may help us identify the item, but registration and original packaging are not substitutes for proof of purchase and are not mandatory unless a specific product's written terms lawfully say otherwise.

We may refuse a claim under this guarantee where the product is ineligible, no covered defect is found, the fault was caused by an excluded event, or reasonable proof of purchase cannot be provided. This does not prevent you from relying on any statutory rights that apply.

9. Manufacturer guarantees

A third-party manufacturer's guarantee is separate from this Phone World Product Guarantee. You may choose to use a valid manufacturer guarantee, but being referred to a manufacturer does not remove any legal responsibility Phone World has as the retailer that supplied the goods.

10. Your statutory rights

UK consumer law requires goods to be of satisfactory quality, fit for any purpose made known to the trader, and as described. Depending on the circumstances and timing, remedies may include rejection and refund, repair or replacement, a price reduction or a final right to reject.

This page is a summary of the free Phone World Product Guarantee and is not a complete statement of consumer law. Nothing in these terms excludes, restricts or replaces your statutory rights.

For independent consumer advice, visit GOV.UK consumer rights.

11. Register your product

Registration is optional, free and can make future support quicker. It does not extend the guarantee, replace proof of purchase or affect your statutory rights.

Button text: Register my Phone World product

12. Guarantor and contact details

You may print or save these terms, or ask us for an accessible copy by email.

Guarantor	Phone World Ltd
Company number	11823435
Address	Phone World, 1B West Street, Dunstable, England, LU6 1SL
Email	admin@phoneworld.co
Telephone	01582 671 721
Website	www.phoneworld.co

 

13. Changes to these terms

The version of the guarantee and any associated advertising in force when the product was supplied will apply to that product. We may update these online terms for future purchases, but an update will not reduce an existing customer's rights or an existing guarantee promise.

Last updated: 8 August 2026.

Frequently asked questions

Do I have to register?	No. Registration is optional and is designed to make support faster.
I have lost my receipt. Can I still claim?	You may provide other reasonable proof of purchase, such as an order email or bank statement.
Does the guarantee cover accidental damage?	No, unless you bought separate cover that expressly includes accidental damage.
Can I register after a fault develops?	You may register, but registration is not a claim and does not decide whether the product is eligible. Contact Phone World separately about the fault.
Does a website registration create a new 24-month period?	No. The period begins when you received the eligible product.
Are older purchases automatically covered?	Only if the product was sold with the relevant Phone World Warranty/Guarantee statement when it was supplied.